Information We Collect

When you engage with our services, we collect different types of information depending on how you interact with us. This helps us provide you with relevant content and support your financial mindset journey.

Personal Information You Provide

• Contact details including your name, email address, phone number, and mailing address when you register for our programs or contact us
• Payment information such as billing address and transaction details when you purchase our services
• Account credentials including username and password for accessing our learning platform
• Program participation data including your progress, responses to exercises, and reflections you choose to share
• Communication records when you email us, submit forms, or interact with our support team

Information Collected Automatically

Like most websites, we automatically gather certain technical information when you visit velixorane.com:

• Device information including IP address, browser type, operating system, and device identifiers
• Usage data such as pages viewed, time spent on site, click patterns, and navigation paths
• Referral information showing how you arrived at our website
• Cookie data and similar tracking technologies that help us understand site performance

How We Use Your Information

We use the information we collect for specific purposes that directly support your experience with velixorane. Here's what that looks like in practice:

• Processing your enrollment and managing your access to learning materials
• Facilitating payment transactions and maintaining billing records
• Sending program updates, educational content, and administrative notifications
• Analyzing usage patterns to improve our platform and course content
• Providing customer support and responding to your inquiries
• Preventing fraud, ensuring security, and maintaining the integrity of our services
• Complying with legal obligations and protecting our legal rights

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do work with trusted partners who help us deliver our services effectively. Here's who might access your data and why:

Service Providers

We share information with carefully selected third parties who perform services on our behalf:

• Payment processors who handle secure transaction processing
• Email service providers who help us send course materials and updates
• Cloud hosting services where our platform and your data are stored
• Analytics tools that help us understand how people use our website
• Customer support platforms that enable us to assist you efficiently

These providers are contractually required to protect your information and can only use it for the specific purposes we authorize.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes situations where we believe disclosure is necessary to prevent harm, investigate fraud, or protect our rights.

Business Transfers

If velixorane undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of that transaction. We'll notify you before any such transfer occurs.

Data Security

We take the protection of your information seriously and implement multiple layers of security:

• Encryption of sensitive data both during transmission and while stored on our servers
• Regular security assessments and updates to our systems
• Restricted access controls ensuring only authorized personnel can view personal information
• Secure payment processing through PCI-compliant providers
• Regular backups to prevent data loss
• Employee training on privacy practices and data handling procedures

Despite our best efforts, no security system is completely impenetrable. If we become aware of a data breach that affects your information, we'll notify you as required under Australian law.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've designed our processes to make exercising these rights straightforward.

To exercise any of these rights, send an email to contact@velixorane.com with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing your request.

Data Retention

We keep your information only as long as necessary to fulfill the purposes outlined in this policy. Different types of data have different retention periods:

• Account information remains active while you maintain an account with us, plus six months after closure
• Financial records are retained for seven years to comply with Australian tax law
• Course progress and learning data is kept for three years after your last program participation
• Marketing communication data is deleted within 90 days of unsubscribing
• Technical logs and analytics data are retained for 18 months

After these periods, we either delete or anonymize your data so it can no longer identify you personally.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and understand how visitors interact with our content. You can control cookie preferences through your browser settings, though some features may not work properly if you disable certain cookies.

Types of Cookies We Use

• Essential cookies that enable basic site functionality and secure access to your account
• Performance cookies that help us understand which pages are most visited and how users navigate our site
• Functional cookies that remember your preferences and personalize your experience
• Analytics cookies that provide aggregated statistics about site usage

Third-Party Links

Our website may contain links to external sites operated by other organizations. We're not responsible for the privacy practices of these third parties. When you click on an external link, we recommend reviewing that site's privacy policy to understand how they handle your information.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we become aware that we've inadvertently gathered data from a minor, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect. The date at the top of this page indicates when it was last revised.

International Data Transfers

While we primarily operate within Australia, some of our service providers are located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place through contractual arrangements that meet Australian privacy standards.